Principle 9 - Customer Access

Upon request, a customer shall be informed of the existence, use and disclosure of their personal information, and shall be given access to it. Customers may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.

Accessing Your Information

You may access and verify any of your information by contacting the RASC, National Office at 203 - 4920 Dundas St W, Toronto ON  M9A 1B7. Phone: 416-924-7973 or outside of Toronto but within Canada: 1-888-924-7272. Contact National Office.

Amending Your Information

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

In each case, you will be required to verify your identity by providing some personally identifying information.

To update or change the information, please contact the Privacy Officer as indicated under Principle 10.

Last modified: 
Tuesday, August 25, 2015 - 8:09pm