Principle 10 - Handling Customer Complaints and Suggestions

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting:

Privacy Officer
Royal Astronomical Society of Canada
203 - 4920 Dundas St
Toronto ON  M9A 1B7

416-924-7973

 E-mail: National Office

Before the RASC is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate time frame. Specifically we will:

  • We will record the date a complaint is received and the nature of the complaint (e.g. delays in responding to a request, incomplete or inaccurate responses, or improper collection, use, disclosure or retention).
  • Acknowledge receipt of the complaint promptly.
  • Contact the individual to clarify the complaint, if necessary.
  • Assign the investigation to a person with the skills necessary to conduct it fairly and impartially.
  • Give the investigator access to all relevant records, employees or others, who handled the personal information or access request.
  • Notify individuals of the outcome of investigations clearly and promptly, informing them of any relevant steps taken.
  • Correct any inaccurate personal information or modify policies and procedures based on the outcome of complaints

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the Privacy Commissioner's Office at:

https://www.priv.gc.ca/ or

Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3

who will then serve as a liaison with the RASC to resolve your concerns.

Updating this Privacy Policy

Any changes to our privacy policy and information handling practices will be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of this privacy policy.

Author: 
Anonymous
Last modified: 
Tuesday, August 25, 2015 - 8:10pm